Legal
Privacy Policy
How FileServ handles your data — in plain language. We collect as little as we can and never sell it.
LAST UPDATED · 2026
What we collect
Your account email and, for cloud plans, the sub-users, SSH keys and files you create. We record basic activity (logins, transfers) for security and audit. We never store your SFTP passwords in readable form — they're hashed with PBKDF2.
Your files
On cloud plans your files live on our hardened server, isolated per customer and reachable only with your credentials or keys.
On self-hosted installs your files never leave your own machine — we have no access to them. The only thing that talks to us is the licence check, which sends your licence key and a machine id, nothing else.
Payments
Payments are handled by our payment provider. We don't see or store your card details — only a record that a payment succeeded and which licence or plan it was for.
Sharing
We don't sell your data. We share it only with the service providers needed to run FileServ (hosting, email, payments), and when the law requires it.
Your choices
You can access, export or delete your account data at any time. Deleting your account removes your files and sub-users from our systems, subject to short backup-retention windows.
Contact
Privacy questions or requests? Email support@ffetrader.com and we'll respond promptly.